Shipping Policy

Our Address:

Chuangyuan Road, Ebu Town, Shenshan Zone No. A307-4, ZhongAnshi Financial Technology Plaza Shenzhen, 518200 Guangdong, China

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:


The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.


Processing time:
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. (The Processing Time is 2-5 business days)


Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
Express Shipping：5-10 business days (Free Shipping)
Standard Shipping：7-14 business days (Free Shipping)

The total time: 7-19 business days


HOW MUCH DOES SHIPPING COST?
For giving customer good shopping experience, we offer free international shipment.


CAN YOU SHIP TO MY COUNTRY?
We can ship all over the world.


WHY CAN I NOT SELECT MY DESIRED COURIER?
We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available.


I URGENTLY NEED TO RECEIVE MY ORDER. CAN I SELECT AN EXPRESS SHIPPING METHOD?
You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to contact with us service@toretro.com